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Policies


Shipping

As a very environmentally friendly business, I make every attempt to reuse packaging material when possible and safe for shipment. Please be aware your items may arrive in reused boxes.

All orders are shipped within 1-3 business days after order, unless noted otherwise on order information. 

All items are shipped through USPS unless otherwise noted or requested. Once and item has shipped, I have no control over delays, delivery time, or missing or stolen items. If USPS lists an item as "delivered" but is missing or stolen I am not responsible for replacing or refunding the item. **Please double check the shipping address provided to avoid the shipment of an item to the wrong location.**

All shipping charges are calculated with USPS based on weight of item and shipment destination. When possible, I try to combine multiple orders for the same address and refund overages in excess of $3. Please make a note during checkout or email me to request this OR to specify if you do NOT want them shipped together. 

International shipping is available, however please expect extreme delays during the pandemic. Customers are responsible for all shipping and related costs, including any customs and import taxes. Please be aware of added costs before placing your order. Please note, with international shipping packages are not insured and tracking is not available when the item leaves the U.S. 

Returns

Due to the handmade nature of my pottery and the inherent challenge of return shipping fragile pottery, all sales are final. Please read listing details (including ounce capacity measurement) and review photos carefully before purchasing. If you have questions regarding a specific item please contact me directly prior to purchase. Every item is a handmade and all product listings include photos of the exact item you are ordering. Remember, no two items are the same!

If for some reason you are unhappy with your purchase or you believe there has been a mistake, please contact me within 7 days of purchase at beechstreetpottery@gmail.com so we can discuss your concerns.

The art I create is both decorative and functional so if you encounter any issues with functionality (cracks, leaking, etc) when you receive your item, please contact me immediately, within 7 days.

If your item was damaged during shipping, please contact me within 72 hours of receipt of package. 

Damages

I take great care when packaging and shipping your items but damages do occur from time to time. If your item arrives damaged, contact me at beechstreetpottery@gmail.com within 72 hours from delivery. Please include photos of the damaged items and any damaged packaging. If I do not receive an email with photos within 72 hours I cannot offer any refund or replacement.

If a replacement is offered, please note each piece is one of a kind and will not be reproduced exactly but I will make my best effort to offer a similar option. 

Cancellations 

Orders can be cancelled within 24 hours. I try to package items for shipment the following day so please contact me as soon as possible if you wish to cancel your item. Cancellations cannot be made after an item has been marked as shipped.

The "This isn't Crate and Barrel" Policy

All Beech Street Pottery work is hand made by me! It is unique and one of a kind so no two items will be exactly alike. Lines are not always straight, glaze drips occur, and coloration differences happen! My work is rustic and inspired by nature so I embrace and appreciate all of the variations that happen during the creative process. Please look at photos closely!

While I make my very best effort to offer accurate descriptions, clear photos, and precise capacity measurements please keep in mind that variations in color, size, and shape occur. The ounce capacity listings are a rough guide rounded to the nearest ounce or half ounce when possible. I like to think of my pottery as part of a family of designs rather than matching sets. You are buying a piece of handmade, functional artwork! 

Copyright

All photographs, designs, artwork, and names are the property of Beech Street Pottery. Items may not be copied or distributed without written consent from the artist. Thank you